Privacy Policy

Wentworth Moving Services

Last updated: September 2025

1. Who We Are

Wentworth Moving Services is a UK-based moving and storage company providing domestic, international, and specialist relocation services. We act as the data controller when processing your personal data.

If you have any questions about this Privacy Policy, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]

2. What Information We Collect

We may collect and process the following types of personal information:

Identity details – name, title, date of birth.
Contact details – email address, telephone number, postal address.
Move details – addresses for collection and delivery, inventory lists, special service requirements.
Payment details – billing address, limited payment information (processed securely by our payment provider).
Communications – copies of correspondence, enquiries, or feedback.
Technical data – IP address, browser type, cookies (see Section 8).

3. How We Use Your Information

We use your information to:

Provide quotations and deliver our moving services.
Communicate with you about your enquiry or booking.
Arrange packing, transport, storage, insurance, and third-party services.
Process payments and manage invoices.
Improve our website and customer experience.
Comply with legal and regulatory obligations.

We will only use your personal data where we have a lawful basis, such as your consent, performance of a contract, or compliance with legal obligations.

4. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services, including:

Shipping lines, airlines, and courier partners.
Overseas moving agents and service providers.
Insurance companies and claims handlers.
IT, CRM, and payment service providers.
Regulatory bodies or law enforcement, where required.

We require all third parties to respect the security of your data and to use it only for the agreed purpose.

5. International Transfers

As an international moving company, we may transfer your personal information outside the UK or EEA to deliver your move. Where we do so, we ensure that appropriate safeguards are in place, such as contracts approved by the UK Information Commissioner’s Office (ICO).

6. How Long We Keep Your Data

We will retain your personal information only as long as necessary:

Enquiry records: up to 12 months.
Moving service records: up to 7 years (for legal and tax purposes).
Marketing data: until you opt out.

7. Your Rights

Under UK data protection law, you have the right to:

Access a copy of the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing.
Withdraw consent (where applicable).
Request data portability. .

To exercise your rights, please contact us at [insert email address]. You also have the right to lodge a complaint with the ICO (www.ico.org.uk).

8. Cookies & Website Tracking

Our website uses cookies to improve functionality, analyse traffic, and personalise your experience. You can control or disable cookies in your browser settings. For more information, please see our [Cookie Policy].